Shipping policy

Last updated: September 30, 2026

Processing time
Orders are processed within 2 to 5 business days after they are placed.

Shipping time
Once shipped, most orders arrive within 5 to 7 business days, worldwide. Delivery can take longer because of customs clearance or carrier delays. You will receive an email with a tracking number as soon as your order ships.

Order tracking
Tracking information is emailed to the address you gave at checkout. If you have not received a tracking update within 3 business days of your estimated ship date, check your spam folder or contact us at support@coupecape.com.

International orders and customs
We ship worldwide. Depending on your country, your order may be subject to import duties, taxes or customs fees charged by your local authorities. These charges are the customer's responsibility and are not included in the order total.

Shipping Protection
At checkout you can add Shipping Protection. It covers your order for a free reshipment or a full refund if your package is lost in transit, stolen after delivery or arrives damaged. See our Refund Policy for details.

Delayed or missing orders
If your order has not arrived within the estimated delivery window, email support@coupecape.com with your order number and we will look into it right away.

Incorrect address
Please double check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can usually correct it before the order ships, but we cannot reroute a package that is already in transit.