Privacy policy
Last updated: September 30, 2026
CoupeCape operates coupecape.com (the "Store"). This policy explains how we collect, use and share your personal information when you visit the Store, buy from us or contact us. The Store is powered by Shopify.
Information we collect
- Contact details: name, email address, phone number, billing and shipping address.
- Order and payment information: items purchased, order history and payment confirmation. Card details are handled by our payment providers; we do not store full card numbers.
- Device and usage information: IP address, browser, device, pages viewed and how you interact with the Store, collected through cookies and similar technologies.
- Communications: messages you send us, for example support requests.
How we use your information
- To process payments, fulfil and ship orders, and handle returns and refunds.
- To provide customer support and communicate with you about your order.
- To improve the Store and your shopping experience.
- To send marketing emails or messages, where you have agreed or where the law allows. You can unsubscribe at any time.
- To detect and prevent fraud and to meet legal obligations.
Who we share it with
We share personal information only with service providers who help us run the Store, such as Shopify, payment processors, shipping carriers, email and analytics providers, and advertising partners. We may also share it when required by law or to protect our rights. We do not sell your personal information for money.
Cookies and advertising
We use cookies for the shopping cart, analytics and advertising. You can block or delete cookies in your browser settings, but parts of the Store may then not work properly. Depending on where you live, you may opt out of targeted advertising and sharing of your data.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To use these rights, email support@coupecape.com. We may need to verify your identity first.
Retention and security
We keep personal information only as long as needed to provide the Store, meet legal obligations, resolve disputes and enforce our policies. No online system is perfectly secure, but we use reasonable measures to protect your information.
International transfers
Your information may be transferred to and processed in countries other than the one where you live.
Children
The Store is not intended for children, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The date at the top shows the latest revision.
Contact
Questions or requests about your privacy? Email support@coupecape.com.